Support
How can we help?
Guides for every layer of Inventrack 6.0 and the hardware that feeds it — and engineers in Singapore when you would rather talk to someone.
Guides & tutorials
Start with your device.
- Layer 0 · Platform Inventrack 6.0 Set-up, users, maps, reports and integrations. Asset Management, RTLS, Environmental Monitoring, Camera & Vision, Integrations Open guide →
- Layer 1 · RFID Times-7 antennas Mounting, cabling and read-zone tuning. A5020, A5010, A5060, A6031, A8060, A8065, RTAS, A6590C, A1130, A1163, A1115, A7030C Open guide →
- Layer 1 · RFID Impinj R720 fixed reader Network set-up and connection to Inventrack. R720 Fixed Reader Open guide →
- Layer 1 · RFID Handheld quick-starts NordicID HH85 and Data Handheld DS60S. NordicID Sampo S3, S1, HH85 · Data Handheld DS60S, DS50 Open guide →
- Layer 2 · BLE Beacons, repeaters & gateways BG2 gateway and DSC beacon set-up. Bluetooth Beacon DSC 2.0, BLE Repeater V1.0, Bluetooth Gateway BG2 2.0 Open guide →
- Beginner RFID 101 How RFID works, in plain language. Educational Guide · Tag Types · Frequencies · Standards · Applications Open guide →
Talk to a person
Still stuck? Ask an engineer.
Tell us your site, the device and what you see — a photo or screenshot helps.
Open a request Support request form → Include your site, device and what you see.
Email sales@intensecomp.com Sales, product support and general questions.
Hours 24/7 support Engineers based in Singapore.
Downloads
Datasheets and firmware.
- Inventrack 6.0 datasheetPDF
- Module datasheetsOn each module page
- Hardware datasheetsBy device, in the store
- Firmware & release notes[Firmware & release notes: location to confirm]
Questions
Common questions.
How do I raise a support request?
Use the support request form and include your site name, the device model and a description or screenshot of the problem.
Do you offer on-site support?
Yes, in mainland China. Our engineers in Shanghai provide on-site support there.
Where do I find user guides for Inventrack 6.0?
In the Inventrack 6.0 guide above. Customers with a support agreement also receive site-specific user and training guides.
Can’t find it?
Our engineers will point you in the right direction.